Course Information Questions
Q. How can I get an agenda for a course?
A. Please see the Course Descriptions page. Additional materials may be sent to you prior to an event.
Registration Questions
Q. Are receipts given for purchases?
A. Yes! You are automatically sent a receipt via email immediately after purchase is made.
Webinar Questions
Q. Do I need any special equipment to attend a webinar?
A. Usually not. We recommend a high speed internet connection (DSL or higher),
an internet browser (IE6 or higher, Firefox, Safari, Opera, or Chrome - with pop-up blocker disabled),
and Adobe Flash. All of these requirements are usually already on your computer. You may listen to the webinar with the speakers on your computer or through a dial-in line that will be provided in the instructions. If you would like to test your meeting connection through Adobe, please click here. Your browser security option may need changed (to a lower setting) for a working connection. Another possible issue may also arise with your network security settings. If you are experiencing network or security settings, please contact your system administrator.
Q. How do I log on to the webinar?
A. After registration, you are sent two emails with log on information. The first is a "thank you" email and will provide webinar log on information including web address and password. The second email is a reminder that will be sent to you 3 days prior to your webinar. This second email will also include instructions and log on information.
Q. What if I do not get my log on instruction emails?
A. Please check your Junk or Spam folders. If necessary, please 'white list' Utility Workshops to assure your emails are received in the appropriate inbox.
Q. How long should I log on before a webinar?
A. We recommend logging on about 15 minutes prior to your scheduled webinar time.
Q. Who should I contact for technical support about logging on?
A. If you are having trouble logging on to the webinar site, please contact the provider supplied on the instructions.
Q. What if I am late to log on?
You can still log on after the webinar begins. And the webinar is recorded, so you will not miss any of the content. If you also purchased the slide set, you will have a complete record of the course and receive bonus articles by the instructor!
Instructor Questions
Q. Who instructs the courses?
A. Your instructor is listed on the course registration page. Bios of our instructors may be found on our About Us page.
Q. What if I want to become an instructor or promote the courses?
A. Please contact us and we would be happy to speak with you further!
| 
